Frequently Asked Questions
How do I log in?
Click the login button, then enter your username and password. If you have forgotten your password, please click the Forgot Password link. If you have not registered yet, create a new account by following the prompts on the Login page.
How do I edit my account profile?
To edit your account, you will need to log in to the store. After logging in, click on the "My Account" link at the top navigation bar.
How do I start shopping?
To start shopping, select a product category in the "Product Categories" navigation box. For each product category, you can choose individual products and add them to your cart.
How do I add products to the shopping cart?
Once you have selected a product, fill in the required fields, such as color, size, and quantity. Then click the "Add to Cart" button.
How do I update the cart?
To update your shopping cart, please click on the "Shopping Cart" link at the top of the page. Here you can enter new quantities for each product, then click "Recalculate" or "Clear Cart" to remove all items from your shopping cart.
Will I get an email confirmation of my order?
Yes. All of your order details will be included in the email.
Will I get a shipping confirmation of my order?
Yes. Once the order has shipped, you should receive a shipping confirmation email with tracking numbers.
How do I check the status of my order?
To check the order status, log in to the store and click on My Orders. You can view new, old, and pending orders.
Can I view my order history?
All of your previous orders are available for review by clicking into your account or clicking the My Orders tab. Of course, you have to be logged in first.
How do I contact customer service?
Please email TeamDLZ@creativepromo.net
What do I do if I want a custom order?
Please email TeamDLZ@creativepromo.net
Can I return my items?
Please see the policy below.
How soon will my order ship?
- Made-to-order items
- Refer to the item description for the approximate production lead time.
- Inventoried Items
- Approximately 1-2 working days | Peak time periods may require additional time
How do we suggest new items we want to see?
Use the custom request form in the header or email TeamDLZ@creativepromo.net for any new items, ideas, or suggestions.
Return / Exchange / Cancel Orders
1. Returns:
- For products made to order or personalized, we cannot accept returns unless there is a defect or manufacturing error.
- In the unlikely event that you receive a defective or incorrect item, please get in touch with us within 72 hours of receiving your order.
- To process a return, please email us at TeamDLZ@creativepromo.net with your order number, a description of the issue, and clear photos of the defective or incorrect item.
2. Exchanges:
- Made-to-order items: Unfortunately, due to the nature of our made-to-order process, we cannot offer direct exchanges.
- If you wish to exchange an item for a different size, color, or design, you must place a new order. We recommend reviewing your order carefully before confirming to ensure it meets your preferences.
3. Refunds:
- Refunds will be issued only for defects or manufacturing errors.
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- If approved, the refund will be processed to your original payment method.
4. Order Cancellations / Modifications
- Items begin processing once submitted. While some orders may allow changes, many are sent to our network almost immediately.
- Once an order has entered production, cancellations or modifications are no longer possible. We cannot guarantee any change requests will be accommodated after submission.
